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Message from our Chief Customer Officer

Wednesday 19 December 2018

bannerAs we approach the end of 2018, on behalf of all of the team, I thank you for your interest in IASeminars.

Some of you attended larger classes, others very small classes with us – and you told us you appreciated the varying opportunities those provided, be it networking and sharing experiences, or more individual attention and discussion.

We continue to see many familiar faces in classes – thank you for returning! We never take for granted the trust you place in us.

Very good. Quite engaging and active learning. Really liked small group since it really forced everyone to think and participate.

Small class size, excellent knowledge of instructor and comfortable facility all made for a very enjoyable and learning experience. Keep doing what you're doing.

Listening to you

2018 saw us run our first focus groups in classes in London.  We are always here to listen, but this time we came out to the classrooms and spoke to you in the group to discuss your attitudes to training, your aspirations for further subjects, and your reasons for choosing our workshops.

We are also reaching out to more and more of you individually, to invite your feedback so that we can adapt to your changing needs. Our schedule isn’t just duplicated every year. We really examine what tell us and do our best to deliver what you want, where you want it.

Course AttendeesBut please don’t wait for a focus group - talk to us anytime, by email or phone, whatever suits you better. Whilst we continue to receive great feedback from our clients, we are always seeking ways to improve and develop our training and services. Is there a topic you want, which we don’t presently offer? Is there a city you really need us to bring seminars to, but we don’t currently offer? Feel free to get in touch your comments and questions. We are always listening.

We are a small and dedicated team here in IASeminars customer services. There is no big contact centre cold-calling people! We are here to work with you toward successful delivery of your training, be that for one individual, or a group.

Indeed you are probably already familiar with the names of the leading team members alongside me here:

Deborah Fyfe – almost 12 years with the company and now our Managing Director, Deborah continues to account-manage several clients, who regularly book our bespoke in-house training service.

Donna Beck – over 7 years with the company and a familiar and friendly voice for a huge number of our public course and online training clients. We don’t know how she manages it all! No matter what your question, big or small, Donna will do her utmost to help our clients achieve their training goals.

Excellent: service, training content & structure, instructor, venue.

A very useful and excellent service!

This course was highly applicable to my job and incredibly helpful. The instructors were great and super knowledgeable.

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New courses

This year we debuted three new courses, on budgeting and cost control, on IFRS 17 and on practical aspects of credit impairment modelling under IFRS 9. Take a look:

Budgeting and Cost Control for Managers (4 days)

IFRS 17 Insurance Contract Accounting Workshop 2019 (3 days)

IFRS 9 Credit Impairment Modelling (3 days)

Working through the exercises and calculating the solutions really helped me to understand the complexities of IFRS17.

Very good course, with a lot of exercises. So it is practical and very interesting to go deep in IFRS17 details.

New website

As our central means of displaying our course information, our website works hard! We are presently working toward launch of a new website, so look out for that in 2019. We see more and more of you accessing the website from your mobile devices and you can look forward to a much improved experience on those platforms.

We will continue to have full course information readily available, including instructor information and pricing. You won’t need to apply to have that information sent out to you, simply browse the events that you are interested in.

Bill Kemp’s working and professional experience is outstanding which helps for a better clear understanding of material.

Thank you!

Finally, on a personal note, this year marked my 10 years of working with IASeminars! This really has been an enjoyable and fulfilling role, which has grown and grown over time. Dealing with most people simply by email from here at my desk, I don’t really get to meet many of you in person – and yet many of you do show us your personalities and we hear about your story. I want to thank each and every one of our course participants, HR/ learning & development contacts, correspondents, instructors and suppliers. You all make this job so very interesting and rewarding and I look forward to the next ten years!

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