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Thursday 15 March 2018

We love it when you tell us we are doing well! But we are continually learning from you about what we can do more and what we can do better. 

Just last month, Richard Starkey, our CEO and Helen Gallon, our Chief Customer Officer, met with IPSAS and IFRS course attendees in London and heard that the main criteria for your choice of course is quality – so you like to see the testimonials from past attendees and to get referrals from others who have been in our classrooms before. All of this reassures you about the quality of the training we provide. Other comments included that you enjoy seeing the full course information openly available on our website (without needing a sign-in or waiting for an email). And you told us that when you contact our customer service team, that you feel supported during your decision-making process.

We are very grateful to the participants who took part in our focus groups in February. You gave us a lot to think about for future course development, which will benefit a great many of our clients in years to come. Please feel free to contact us at any time to talk about your training needs and your questions and concerns about the choice of training that will deliver just what you need in your own unique circumstances. We are here to help. 

Our customer support is led by Helen and Donna – don’t hesitate to get in touch. 

Just to say it was a very useful course and [the instructor] was very helpful, knowledgeable in all areas and most of all she made the subject interesting by providing interesting examples of her experiences.

“Once I found IASeminars, I didn’t need to keep searching”

Have you asked a training provider for more information? Did you feel that they took an interest in you as a person and your own learning needs?  

If you have not been in touch with us in the past, then please know that we will treat you as an individual. A client recently told us that she had spent ages online searching for training and contacted several possible training providers. But when she received responses from Donna in our customer services team, it was that level of support which gave her the confidence that we were the right choice of training provider – a feeling that was more than confirmed during the course she had booked. 

Whether you are looking for training for yourself, or if you have been tasked to find training for colleagues, then let us help you find the right solution. Send us a website enquiry or an email and you’ll get a prompt reply. If you need an immediate answer, give us a call or try our Live Chat service on the website.    

“It is refreshing to receive great customer service, keep up the good work. Have a great day!

Is this course for me?

Who attends our courses? That’s a question we see arise from time to time. Not all our course participants are accountants! At a recent 5-day IFRS Fundamentals course, of the 8 attendees, half were accountants and half were not. All were obtaining great value and benefit from attending the course – and from sharing their stories with the others in the room.

If you have any doubts about whether one of our courses is suitable to you, please raise those doubts with us. Our customer services team will refer your message to a relevant member of our Faculty for their advice and guidance. It doesn’t happen often, but if a course is not right for you, we’ll tell you, don’t worry! But more likely your instinct for the choice was correct and our instructor can give you the reassurance you need -  maybe even tell you a story of similar situations of course participants in the past.  

Whatever information you need to make your decision, we’ll do what we can to help you.

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